Delivery & Returns

Free delivery for thousands of products on orders over 500 RON+VAT. Select a specific delivery date that suits you for an additional fee.

Delivery options overview

We offer ideal shipping methods for any requirement. Whether small parcels via FanCourier, Sameday or bulky parcels via GLS or Cargus. On this page you will find an overview of all available delivery methods.

1. Order the product and specify the delivery method

2. You will receive an order confirmation message

3. Wait for your order to arrive

4. Pick up your order from the checkout area

Exchange or return goods

If the product is of good quality, the buyer has the right to terminate the distance contract within 14 days of its execution.

For the right to terminate the contract to be preserved, the consumer must monitor the preservation of the products in their original condition. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the possibility to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a claim for refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt showing proof of purchase in the Sefira online shop;
  • warranty card;
  • a document describing the defect drawn up by the service department.

The money for the goods will be returned within the time limits set by the legislation in force

Frequently Asked Questions

My order hasn't arrived yet. Where is it?

The delivery time for your order depends on several factors, including the shipping method you select and your location. Here's a general guideline:

Standard shipping: Usually takes 5-7 business days.
Express shipping: Usually takes 2-3 business days.
Out-of-stock product shipping: Can take 7-14 business days, depending on the manufacturer.

You can find the estimated shipping time for your specific order in the confirmation email you received after purchase. Also, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to get real-time updates about the delivery status.

If you have any further questions or need assistance, please do not hesitate to contact our customer service team.

Deliver on public holidays?

Yes, we also deliver during public holidays. However, please keep in mind that delays may occur during these periods due to the high volume of orders and reduced courier schedules. We recommend that you place your orders early to ensure that they arrive at their destination at the desired time.

For specific information regarding delivery over the bank holiday period, please check the details during the checkout process or contact our customer service team. We strive to offer you the best service, even during the holidays.

Do you deliver to any postcode in the country?

Yes, we deliver to most postcodes in the country. However, there may be certain remote or hard to reach areas where delivery may take longer or incur additional costs. We recommend that you check the delivery options available to you during the checkout process by entering your destination postcode.

If you have any questions or concerns about delivery to your address, please contact our customer service team for further assistance.

Is next-day delivery available for all orders?

We offer next day delivery on many, but not all of our products. Availability depends on the product and your location. To see if next day delivery is available for your order, please check your shipping options during checkout or contact our customer service team for more information. Please note that orders with next day delivery must be placed before the cut-off time, which is usually 14:00 local time, to ensure timely processing and dispatch.

Do I need to be there to sign for delivery?

Some deliveries require a signature on receipt, especially for high-value items or certain shipping methods. If a signature is required, the courier will usually make several attempts to deliver the package. If you are not available to sign for the package, the courier may leave a notice with instructions for rescheduling delivery or picking up the package at a local depot.

For orders that do not require a signature, the courier may leave the package at your door or in a safe place. Please check the tracking information and any delivery instructions provided by the courier for specific details about your shipment.

If you anticipate that you will be unavailable during delivery, you can usually make arrangements directly with the courier to adjust the delivery schedule or designate an alternate recipient.

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